Casiny Privacy and Data Protection Overview

Privacy Policy and Data Protection

When a player registers with Casiny online casino, we collect the information needed to open an account, process payments and meet verification requirements. This includes identity details, address information and payment data linked to the Visa or Mastercard method used to deposit. We only request what is necessary to run the account and to carry out the checks described in our terms.

Identity Verification and KYC

Identity, address and payment checks can be required before a withdrawal is processed. This means supporting documents may be requested to confirm who holds the account and that the payment method used for deposits belongs to that same person. These checks are a condition of withdrawal, not a routine step at sign-up.

We also apply a minimum age requirement of 18 for anyone opening an account, and this is checked as part of the verification process described above.

What Verification Checks Involve

The table below sets out the checks that can be requested and why each one applies before funds are released.

These three checks apply specifically to withdrawals, so completing them ahead of a first cash-out through our payment methods can help avoid delays.

Managing Your Account and Access

Alongside identity checks, we provide tools that let players control how they use their account and how their access is managed.

• A minimum age of 18 applies to every registration, checked as part of verification.
• Deposit limits can be set by the player to control how much is added to the account.
• Self-exclusion is available for players who want to pause their account activity.
• Payment data is tied only to Visa or Mastercard, the two methods we support.
• Account access can be recovered through our password reset process if login details are lost.

These tools sit alongside the identity checks described above and give players direct control over their own data and account activity.

Who Holds Your Data

Casiny is operated by Neptune Projects S.R.L., with payment processing handled by Sultucia Ltd., based in Cyprus. The site operates under a licence stated as issued by the Tobique Gaming Commission, licence number 0000020, a status that is site-stated rather than independently verified by us.

Because deposits and withdrawals pass through Sultucia Ltd. as payment agent, payment-related data such as card details is shared with that party to complete transactions, in addition to any data held directly by the operator for account and verification purposes.

If a player has a concern about how their information has been handled or about an account decision, this can be raised through our dispute process, which sets out how such matters are reviewed.